Spent some time today with bittrex, but it’s lost case!
Really concerned where I am keeping my money!
"Art NygaJoseph Fiscella from forum.flo.cash replied to me that bittrex is not upgrading FLO wallet…
Cassandra Lee joined the chat
I’m Cassandra with the Bittrex Customer Experience Team
Art NygaJoseph Fiscella from forum.flo.cash replied to me that bittrex is not upgrading FLO wallet…
Cassandra LeeI’m happy to see if I can locate any sort of update on this!
Art Nygahere is the message: “We provided an update to Bittrex on the day we updated FLO core to the latest 0.15.1.1 and we are currently waiting for them to upgrade their wallet and re-enable their deposit and withdraw system.”
Cassandra LeeThanks for sharing that information
Please check https://www.bittrex.com/status for the status of a wallet.
Wallet maintenance implies one of several possible things could be happening:
There could be a possible fork on the blockchain. In order to protect funds, we have disabled the wallet until a consensus has been made on which chain is the proper chain.
The wallet has been updated by the developer and the exchange is in the process of implementing the wallet update.
The wallet daemon on our server has hung or crashed.
The wallet is sending orphan transactions or having an issue that requires the developer to work with us on resolving.
There are other scenarios that cause a wallet to be disabled. In general, the wallet is disabled to prevent users attempting to deposit or withdraw to a wallet that may not be functioning properly. We are always actively working to bring wallets in maintenance back online as quickly as possible.
Common questions we hear from our clients are “I deposited coins while the market was offline, will they be credited?” and “Can I trade when a wallet is disabled?”
As long as your deposit was on the proper blockchain and it’s transaction id can be found on the official explorer your coins should credit when the wallet is turned back on.
In most cases you can continue trading if wallet is disabled. If there is an issue that would cause trading concerns, we would turn off the market.
Art NygaWell it’s been 1.5 month, howmuch longer will it take? can you possibly look into that?
Cassandra LeeI completely understand this could be frustrating to experience and at this time, we are all waiting on the update together. I am happy to follow up with you in an email that our developers can view to see your interest is in this coin wallet status.
Do you have other questions or concerns I can help with? There is not an estimate of time I can give regarding when the wallet is coming back online.
Art NygaI am sure it’s not just me… I’ve been with bittrex for a long time and never before I noticed such incompetence… If developers are trying to cooperate why there are no results. How can we trust you with our money, if little problem is overwhelming for you…
since you just send me away please advice me is there any other place I can raise my concerns?
Cassandra LeeWe may continue chatting if you like, my information update on the wallet status is limited at this time however.
Art Nygaplease advice me is there any other place I can raise my concerns?
Cassandra LeeI’m not able to comment on your original statement regarding what someone else said outside of Bittrex, what I can do is let you know that we are awaiting our developers feedback on the FLO wallet and our Team will bring it back if and when they determine it is ready. You may submit your suggestions to our developers with the “development suggestion” form and submit a new support ticket with your feedback
I’m also happy to pass your feedback along
Art NygaSo let me understand it clearly, it’s your inside developers who takes that long to fix this issue?
Cassandra LeeIt could be either. This is outside of my department to know the details of the FLO wallet. Looking at it’s history, it looks like this coin market has come and gone on our website a couple of times already.
Art NygaYes please pass my feedback along…
Cassandra LeeThe market looks active if you would like to trade your coins.
Art NygaHow do I deposit my assets?
Cassandra LeeIf you are trying to deposit more FLO from an external wallet, the wallet is not open for deposits or withdrawals and is inactive. If you would like to sell FLO and gain BTC or another base market it may be on, you may do so.
If you tried to deposit to an inactive wallet, as long as your deposit was on the proper block chain and it’s transaction id can be found on the official explorer your coins should credit when the wallet is turned back on. Is this the main issue?
Art NygaDon’t mean to upset anybody, I just seems the system is failing…
so really just keep waiting…
Cassandra LeeI understand it can be really challenging to wait on this situation…
What feedback can I give for you?
Art NygaJust tell your developers to start doing their job, please… if they can’t ask the owners to hire somebody else…
Cassandra LeeOk, thanks for chatting in today and please stay tuned to https://bittrex.com/Status for updates on the wallet
Art Nygado you have any manager or supervisor there?
Cassandra LeeWe appreciate your feedback, I’m going to send this chat log to one of my supervisors, you can find their response via email in support ticket#1511538 once they’ve had time to process and review your request. Any other questions or concerns today while we are here?
Art NygaThank you kindly that’s all… You were fantastic Cassandra Lee, greatly appreciate it…
Cassandra LeeThank you Art, and we do appreciate your patronage! Have a good day and please reach out for help anytime